Refund policy

Please note that the responsibility for the cost of returning the goods lies with you, unless the item delivered was incorrect or faulty. Retaining a copy of your proof of postage is crucial, as we cannot be held accountable for goods that may be damaged or lost in transit.

To ensure a smooth return process, please confirm that the goods are in their original, sealed packaging and remain in a re-saleable condition (your statutory rights are not affected). In cases where returned items are damaged or missing, we reserve the right to charge associated costs, potentially affecting the refund amount. Our goal is to process returns within 5 working days of receiving the items back.

If we have sent an incorrect or damaged item, we will cover the cost of return shipping if needed, by providing a link which will allow you to book a free collection with Royal Mail at a time and place of your choosing. Should you receive a damaged item, please refrain from disposing of it without prior written confirmation from us, as we may request its return at our expense. It's important to note that for reasons of hygiene, grooming, cosmetic, or electrical products cannot be exchanged or refunded once the security or hygiene tag/seal is removed, or if they show signs of use, unless the items are deemed faulty. We appreciate your understanding in this matter.